職場升遷、商場買賣的基本條件是表現超標,進階條件則少不了出色的溝通、談判技巧。爭取主導權,不是為了「贏者說了算」的零和結局,而是達成最符合雙方利益的結果,以下3種一開口就下錯棋的心態,你一定要改過來。
1、重點是you,不是I
一開口就說we think、we feel、we suggest
NG原因
不要用自我中心字眼,開放性問題才能為對方著想。可改用下列說法:
What do you think you can manage this situation?(你覺得你們可以怎麼處理?)
Could you tell me what sort of figure you are thinking of?(你心中的數字是多少呢?)
2、談判效益著重長期,不看眼前
一開口就說it's unacceptable...
NG原因
短期來看也許協商重點在價格或時間,但建立長期關係才是省去日後麻煩的好方法。可以這樣說:
I am sure each of us can compromise a little for long-term cooperation. How about...(為了長期合作,我們雙方各退一步,不如……)
如果真的不能讓步,也要有禮陳述立場:I'm afraid that's as far as we could go. Perhaps we can consider it next time.(恐怕我們只能做到這樣,也許下次我們可以再考慮……)
3、找到至少雙方都可以接受的結果
一開口就說Take it or leave it.
NG原因
擺明了沒有轉圜空間,恐演變成難以挽回的局面。例如:你可以提出折衷方式:
May I suggest we sign a 3-months contract on a 5 percent discount? We can see if we can reduce the price further afterwards.(可否容我建議雙方先簽一份降價5%的3個月短期合約,之後再決定還能否再調降?)
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