NCC將要求業者落實7天試用上網:－2016徵求年菜推薦網路訂購最紅的商家.年菜訂購?台北年菜外送餐廳推薦(年菜)?年菜.今年不想做年菜推薦,網路宅配哪一家好?

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NCC將要求業者落實7天試用上網

Oct 4th 2013, 05:31

NCC（國家通訊傳播委員會）日前公布通訊消費申訴監理報告，針對申訴數量最多的「通訊連線品質」問題，NCC將要求電信業者落實7天試用上網服務，讓民眾實際體驗生活環境的收訊品質，以免民眾申辦服務後因收訊品質不如預期，解約又產生違約金爭議問題。

對於爭議案件的處理實效，NCC表示，未來將規劃新設「通信服務爭議處理科」，設置科長1人、統計分析/調處評議/爭議檢討3人、法律專才1人、行政事務1人、受理申訴3人，共計9人。對於通訊服務爭議採二級制調處，首先邀集電信業者發揮自律精神，由台灣電信產業發展協會進行第一級調處，未能達成協議，再由NCC進行第二級調處。

NCC自今年3月起每月公布通訊消費申訴監理報告，針對消費者向NCC投訴的電信服務消費爭議案件進行統計分析。NCC強調，民眾對於電信業者的處理不滿，就可以透過NCC申訴電話與電子郵件反映。

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